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Infinite Loading Screen Post Login

Allow API Access to Restore Dashboard Functionality

Infinite Loading Screen After Login

Overview

An infinite loading screen after login typically indicates that the dashboard is unable to communicate with our API server. When these requests are blocked, the application cannot fully load, resulting in a stalled or blank screen experience.

Common Causes

This issue is most often related to network or browser-level restrictions, including:

  • Firewall or network security settings
  • Browser security extensions or plugins

The most common cause, by a significant margin, is the Malwarebytes Browser Guard extension, which may incorrectly flag requests to our API as malicious and block them.

Resolution

To resolve this issue, requests to our API and related domains must be allowed.

Please ensure the following domains are allowlisted:

  • api.mytribus.com
  • <x>.mysolidearth.com
  • <x>.mytribus.com

Malwarebytes Browser Guard (Most Common Case)

If Malwarebytes Browser Guard is installed, you will need to add the domains above to its Allow List.

Whitelisting a URL in Malwarebytes Browser Guard (Chrome)

Step 1: Open the Extension

  • In Google Chrome, click the puzzle icon (Extensions) in the top-right corner
  • Select Malwarebytes Browser Guard

Step 2: Access the Dashboard

  • In the popup, click the gear icon (⚙️ Settings)
  • Or select Open Dashboard if available

Step 3: Navigate to the Allow List

  • Go to Allow List or Trusted Sites

Step 4: Add the Domain

  • Click Add
  • Enter: api.mytribus.com
  • Save or confirm the entry

Step 5: Refresh the Page

  • Return to your dashboard and refresh the browser tab

Whitelisting a URL in Malwarebytes Browser Guard (Safari)

If Malwarebytes Browser Guard is blocking requests in Safari, you can resolve the issue by adding our API domain to the Allow List.

Step 1: Open Safari Extensions

  • Open Safari
  • In the top menu, click Safari > Settings (or Preferences)
  • Navigate to the Extensions tab
  • Select Malwarebytes Browser Guard

Step 2: Open Malwarebytes Browser Guard

  • Click the Malwarebytes Browser Guard icon in the Safari toolbar
  • If prompted, select Open Dashboard or Manage Extension

Step 3: Access the Allow List

  • Within the Malwarebytes interface, navigate to Allow List or Trusted Sites

Step 4: Add the Domain

  • Click Add
  • Enter: api.mytribus.com
  • Save or confirm the entry

Step 5: Refresh the Page

  • Return to your dashboard and refresh the Safari tab

Quick Alternative (When Actively Blocked)
If you encounter a “Website blocked” message:

  • Click the Malwarebytes Browser Guard icon in your browser
  • Select Allow this website

 

This will automatically add the domain to the Allow List and restore access immediately.

For additional guidance, please refer to Malwarebytes’ official documentation:
https://help.malwarebytes.com/hc/en-us/articles/31589639018011-Add-websites-to-the-Allow-list-in-Browser-Guard

Additional Notes

If the issue persists after allowlisting these domains, review any additional security tools or network configurations that may be blocking outbound requests, or consult your internal IT team for further assistance.