Infinite Loading Screen Pre-Login

Infinite Loading Screen Before Login

Overview

An infinite loading screen before login can occur when the dashboard page is unable to fully initialize in the browser. In many cases, this is caused by browser popup blockers or privacy extensions interfering with required authentication or initialization processes. When these components are blocked, the page may fail to load the login experience and appear stuck on a loading screen.

Common Causes

This issue is typically related to browser-level settings or extensions, including:

Popup blockers built into the browser
Privacy or ad-blocking extensions
Strict tracking prevention settings in the browser

When popup functionality is blocked, the login window or authentication flow may not initialize correctly, preventing the dashboard from loading.

Resolution

To resolve this issue, ensure that popup access is allowed for the dashboard domain.

Please allow popups for the following domains:

mysolidearth.com
mytribus.com

Whitelisting Popups in Common Browsers

Google Chrome

Open Chrome and navigate to the dashboard URL
Click the lock icon in the address bar
Select Site settings
Find Pop-ups and redirects
Set to Allow
Refresh the page

Safari (Mac)

Open Safari
Go to Safari > Settings (Preferences)
Select the Websites tab
Click Pop-up Windows
Locate the dashboard domain
Set to Allow
Refresh the page

Microsoft Edge

Open Edge
Go to Settings > Cookies and site permissions
Select Pop-ups and redirects
Add the dashboard domain under Allow
Refresh the page

Quick Alternative

If a popup is being blocked during login:

Click the browser’s popup blocked icon in the address bar
Select Always allow pop-ups from this site
Reload the page

Additional Notes

If the issue persists after enabling popups, review any additional browser extensions or security tools that may be blocking authentication flows, or try accessing the dashboard in an incognito/private window to isolate extension-related interference.